Average service price

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$ 1840
Interprovincial move average
47% less than market avg.
$ 792
Local move average
52% less than market avg.
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Review summary

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1.9
102 reviews

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Amaya Maharaj
Aug 16, 2023
Local move from Barrie, ON to Cambridge, ON

Terrible

I wish I could give them negative stars. Firstly, they were more than two hours late when coming to our house but that’s the least of what happened. They didn’t disassemble furniture even though they said they would and half of our furniture ended up damaged. At this point it’s 8pm and we are waiting at the new house which is only two hours away from where they are moving the stuff from , they call and say they’re broken down on the highway, they have also picked up thing such as computers and boxes with family photos that we explicitly told them not to take. We try to get in touch with them to find out where on the highway they are but they are dodging out calls at this point. About half an hour later they call and say they are at their “storage facility” and they want money to give us our stuff back. We go to the police and have them call and we find out where they are and we find them and take our valuables from their truck and they end up delivering our stuff at midnight. Even though they were supposed to put everything in the bedrooms they end up dumping everything in the garage in a pile leaving us to move all of our furniture upstairs. Overall, I don’t think there is anything else to say about this company and I hope that no one else decides to do business with this company in the future.

Move size: 4 Bedroom Home Service cost: $5000

Jamie Wark
Mar 13, 2019
Long-distance move from British Columbia to Nova Scotia

Beyond upset.

I talked to Brian Tues march 11th, told him I will put the deposit down March 12th to hold my March 29th spot they had. I was leaving the province March 22nd and had someone willing to stay until March 30th - to make sure my stuff got onto the truck safely and undamaged. Then I get told as soon as I sent my deposit this morning (March 12th) - they booked my spot to someone else. So now the person I had willing to stay - can't; they have a job in another province to go to, and now I am stuck until April for another date. Needless to say - I'm going with another well reputable company, that is also costing me $400 less to move me instead.

Move size: Studio Service cost: $2000

Official company response

Client intended to make reservation for March 29th and was told to pay deposit to hold the spot , however never sent deposit
another client booked for the 29th and paid to secure the spot .
Client was informed 29th was no longer an option however 1st of April was still available .
Move for the 29th was never confirmed due to failing to secure the spot with deposit . So this client never booked their move with us . No contract was signed , No deposit was paid
Thank you.

Nicole Rodriguez
Feb 14, 2019
Long-distance move from Surrey, BC to Hamilton, ON

Great service.

Used true maple for the first time for my move to hamilton. Very happy with their services. To start Emily was a pleasure to speak and deal with. She was on top of everything throughout the entire move. The movers did a great job and made me feel at ease and I knew when they left that my belongings were in good hands. Had a no headache move. I appreciated the fact that they did a great job going through the process. I would recommend using this company if you are planning a cross country move.

Move size: 2 Bedroom Home Service cost: $2140

Antonio Gianfrancesco
Apr 19, 2019
Local move within Oakville, ON

Horrible Experience.

I'm the beginning they're quick to answer Brian was helpful with all the information but once I provided my payment information the information from the company was lacking never got a confirmation email for my deposit.

Brian confirmed with me by email a 9am start time as I had to schedule the rest of my day, and the person who called me the day before the move confirmed 9am.

So I waited on the move date for the movers 9am came so I waited 15 minutes no one came so I called the office they told me it's a window of time which is 9am-11am okay fine I said, so I waited again the lovers didn't show up still it's now 11:05am, I call the office again and they tell me they need to see where the driver is..then after holding for 7 minutes they tell me the driver is 17 minutes away! They didn't start a 9am move until 11:30.

The movers arrive they don't even speak English trying to explain about fragile items and boxes they just laugh.. they start moving the items banging them on walls and they're lifting items that are for 2 people to carry on there own so all the walls are being hit.

We for to the new place same thing they're banging the walls and ruining everything.

I asked them to remove their shoes because of the mud as the upstairs is all carpet they refused to do so said "you pay more if no shoes you go overtime." Funny thing is they took 3 breaks for a 3 hour job 11:58 to 12:17 12:48 to 1:17 and 1:49 to 2:02 I paid more for smoke breaks than moving!!

Oh yes the movers Smoke and touch all your stuff which is gross the smell of smoke gets into the fabrics.

Damages my 70 inch flat screen which was bubble wrapped got cracked the mover refused to carry it with two people almost dropped it 4 times and the banged it on the stairs which most likely cracked my screen.

The sofa has now a RIP on the side because they're careless.

When unloading the truck they threw my items mattress and box springs on the road laying flat couldn't believe what I saw then then dragged it in instead of lifting.

Here's the best part the last item was the sofa so they unload into the house and they leave so fast after dropping the item down. I thought was strange no signing at the end so I go back to adjust the sofa isn't the right side soaked so I get closer I smell it the mover pissed on the sofa!! I couldn't believe this he acutally peed on my sofa!!

I had to pay $500 for carpet cleaning because of all the dirt they got on my new homes carpet!!

I have my Oled TV damaged!!

And a pissed om sofa!!

Not to mention all the other items that now have scratches or dents because of these people.

I will be going to visit their office next week if nothing is resolved I'll proceed with other measures.

Move size: Partial Move Service cost: $440

Official company response

Hi Antonio,

We have spoken with every mover at separate times and all of the stories remained the same. The only problem that arose in all honesty was that we were late to your move by two hours. Instead of 9:30 am we started at 11: 30 am because of traffic. In terms of the movers taking breaks, your move was done within the minimum allocated time of 3 hours. There were no additional charges for the breaks that they took. We have a signed statement by yourself that shows you acknowledging all of your shipment was received in good condition. You have made false statements within this review (such as our mover urinating on your sofa). On top of this you tipped the movers as well. Any further slander will be treated very seriously.

Prabu Krishnan
May 22, 2019
Local move from Toronto, ON to Brampton, ON

Don’t ever go for true maple movers.

True maple movers sucks. They going to eat your money. Paid 200$ deposit for confirming the move. On move date I was bit delayed to reach the destination and those guys demanded my wife to pay whole amount first only then we will offload your things. Delayed it and made me to pay extra amount for just sitting ideal till I arrived and paid. Don’t ever go to true maple movers. Your day is going to be bad and you cannot enjoy your move.

Move size: 1 Bedroom Home Service cost: $700

Official company response

Dear Prabu
We do Apologize that you are unsatisfied with your experience .
As outlined and Confirmed , your deposit is taken to reserve a date and time for your move and it goes towards your moving balance.
your move is charged hourly bases and invoice is determined by the total hours that your move takes from start to finish . we hope that you understand , movers still get paid even while they are waiting at your destination for you because you are delayed .
$200 deposit was also deducted from your total Balance .
We hope this clarifies your concern
Thank you.

Martina Sine
Jun 06, 2019
Local move within Ontario

Rude and Unprofessional.

Horrible and unprofessional. Took over a month to get my moving shipment from Ontario to Alberta when specified 2-3 weeks. No updated were sent during the transit period. When movers finally came they asked to be paid after it had already been paid in full. Multiple items were damaged through the moving process and the movers told us to contact Brian or Emily at True Maple. We sent a throughout email with images showing the damaged goods, but no response for over 2 weeks. Finally called Brian and said the claim was dismissed because he didn't believe us claiming it didn't look like a mattress and we were lying, while also getting angry and using the f-bomb to a paying customer. Overall completely unprofessional and rude customer service.

Move size: Studio Service cost: $750

Official company response

Unbelievably dishonest customer !

Here is email he sent yesterday accepting his rudeness and aplogizing and now he is writing this review
"Hi Brian,
Here are the extra pics of the Endy brand mattress that you requested this morning for our claim
(Martina Sine - TM 147, Oakville, ON to Calgary, AB). Please accept my apologies for being a bit angry on call - just a bit of a frustrating process. Thx. "

Very low quality behavior . they are trying to take advantage our company .

Mohammad Shahcheraghi
Jul 26, 2019
Long-distance move from Winnipeg, MB to Toronto, ON

Worse ever mover.

I asked true maple moving to move my stuff from winnipeg to toronto months ago , now I received them in very bad condition , most of the boxes are damaged, some of our stuff are broken and one box is lost . I called them , they ask me to take a picture and number of lost box, now they do not answer our phone, they are not responsible for this matter , I think they are not reliable ,you can not trust them.

Move size: 1 Bedroom Home Service cost: $1900

Thumbnail photo by Mohammad Shahcheraghi of True Maple Moving Second thumbnail photo by Mohammad Shahcheraghi of True Maple Moving
Sue Kumar
Jul 28, 2019
Long-distance move from Ontario to Alberta

True Maple Movers Ontario. Unreliability of this company.

I did some searching for movers and I chose True Maple Movers and I wish I just drove my belongings in a U haul. The only reason I chose them was because Emily gave me a definitive date for delivery. I wanted to move at the end of the month but she said if I got all the things ready for pick up on 24th then at no extra charge I could get my stuff from Ontario to Edmonton on the 3rd on an express truck that leaves once a month.When I didn’t hear anything from them on the 3rd I called to be transferred to the dispatch who was nothing but arrogant and said it usually takes 3 weeks and he didn’t know why Emily gave me a date of the 3rd of July. For your information today’s the 28th of July and I’m still sleeping on an air mattress borrowed from my daughter. My guests have stayed in someone else’s home and I am buying groceries for them and giving them some money to let my guests stay. My oldest cat of 3 just died with extreme stress due to not having anything familiar in this empty house. I’m getting so stressed and crying every day because of my pathetic life. I’m at my wits end. My husband is still working in Ontario and calls them every week and gets the same answer that it’s going to arrive soon. I’m seriously wondering if they have stolen all my stuff and sold it or lost it. It has been an awful experience from the moment they arrived to pick up my things at 6pm after promising to be there at 3pm. They finished at 11pm and left so many things behind. I was so sick on that day and my husband had worked from6.30 am to 5.30pm and was exhausted by 11pm. When we called them the next morning to say that there were things left behind Brenda from accounting said that since we had signed off on the paperwork there has to be another day of pick scheduled which we finally decided to forgo because we just wanted our stuff to get going from Ontario. So I’m considering calling the cops tomorrow in Toronto to file a complaint and also ask my lawyer to file a lawsuit. I am done talking and done killing myself with the stress. Nobody deserves this experience. Not professional is a joke. This is a fly by night company so BEWARE!!

Move size: 3 Bedroom Home Service cost: $2760

Thumbnail photo by Sue Kumar of True Maple Moving
William Fleming
Sep 23, 2019
Local move within Newfoundland and Labrador

Terrible Experience.

I was extremely disappointed with my move with this company and with the conduct of people in their offices. As a retired military officer I am well acquainted with moving protocols. I was told the move would take up to 2 - 3 weeks and I planned accordingly. When I was in the middle of driving to my new home I was told I needed to be there on Tuesday (about a week earlier than estimated) and when I told them I could not make it until Thu my F&E were delivered much later. My problem with all of this was lack of communication and when I I complained the individual was rude and arrogant. I was also told that the company did not use contractors and both my load and offload were completed with what looked to be day workers. We had a number of items damaged and it was entirely attributed to how it was packaged. Without doubt this was the most expensive and most poorly executed move I have ever experienced.

Move size: 3 Bedroom Home Service cost: $30000

Thumbnail photo by William Fleming of True Maple Moving Second thumbnail photo by William Fleming of True Maple Moving
Kelly Saniga
Oct 13, 2021
Long-distance move from Alberta to New Brunswick

An absolute nightmare

This is the most unprofessional and unorganized company I’ve ever dealt with! Believe the bad reviews. I booked with this company over a month in advance for a long distance move from Edmonton to New Brunswick. I was told that the driver would contact me the day before my move was scheduled to let me know what time they would arrive. I contacted the company several times the day before to get my pick up time. I was told that the driver would contact me. They never did call. I was left in panic and contacted the company the next morning only to be told that the driver would arrive 5 days after the day I scheduled to move. With possession of my in house 2 days I was left last minute to find a new company for a long distance move. This company is an absolute joke! DO NOT USE THEM!

Move size: 2 Bedroom Home Service cost: $200

Thumbnail photo by Kelly Saniga of True Maple Moving Second thumbnail photo by Kelly Saniga of True Maple Moving
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Company Info

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True Maple Moving has registered their account, so they will be able to see and respond to your reviews publicly.

Their address is 250 Winscott Drive, Toronto, ON, M9R 4, but movers usually cover a much larger area.

Company Notes

We at True Maple Moving take pride in having successfully relocated families within North America for over 12 years.

We know and understand that choosing a moving company and trusting someone with your personal belongings is overwhelming.

True Maple Moving has always had a great reputation in the industry and one of the highest customer satisfaction rates in North America.

Licenses & Certificates for True Maple Moving

Before hiring a moving company like True Maple Moving you should generally make sure you are dealing with a legitimately registered business. Some moving companies are incorporated in a specific province or territory and others are federally incorporated.

You can lookup federal corporations by name in the Corporations Canada online database.

When looking to hire a moving company from Ontario, you may want to lookup your company in the provincial register: Business name registration, Ontario.

Canadian moving companies that perform deliveries to USA or prick up customers from USA, should have a valid DOT number to operate legally.

US D.O.T.: not provided

Generally, all businesses have to register in the province or territory in which they do business.

You can get a free moving quote from registered movers with our moving cost estimation tool here.

What is True Maple Moving cost for local moves?

We have calculated an approximate local moving market average price from 1001 reviews of people moving within Ontario to be $1656.

From 12 local reviews for True Maple Moving, we have calculated an average moving cost of $792 for local moves.

This could mean that True Maple Moving is cheaper with about 52% from the market average.

Take note that these local moving prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Move prices can vary greatly as factors like home size and time spent moving as well as supplemental services like packing and assembly could influence your individual price.

To receive a more accurate moving quote from multiple local movers and compare the best pricing, we recommend you get an estimate from our cost estimator here.

What is True Maple Moving cost for interprovincial moves?

From 643 reviews of people moving long ditance, we concluded that the market average costs are around $3486 when moving long-distance.

For True Maple Moving, we estimate that their average long-distance moving costs will be around $1840, based on 58 long distance moving reviews.

This could mean that long-distance moving services costs of True Maple Moving for moving between states is cheaper with about 47% from the market average.

Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed True Maple Moving. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

Community testimonials, ratings and consumer reports on True Maple Moving - a professional company located in 250 Winscott Drive, Toronto, ON, M9R 4. Discover Toronto, Ontario moving companies.

*MoveAdvisor may not be affiliated with True Maple Moving and the estimates may be provided from other professional movers in our network.

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